About Order

Q What if I have not received my order?

A If you have tracking number, you can go to our order tracking page. If not, please feel free to contact us at admin@belovedcraftsuk.com for an updated on the status of an order.

Q How can I pay for my order?

A We accept the following payment cards: Visa, MasterCard, AE, Apple Pay and Google Pay. We also accept PayPal payments.

Q Is it safe to order online?

A You can rest assured that shopping with Fitslix is safe. We use the most up to date security systems and encryption software to ensure your personal details such as name, address and bank details are kept safe and secure.

Q What should I do if I receive an incorrect or faulty item?

A We are sorry to hear that you have received an incorrect or faulty item. Please send us a message at admin@belovedcraftsuk.com with your order number, the name/product code of the item you were supposed to receive and any further details. We will be in touch within 3 business days to resolve your issue.

Q Can I make changes to my order?

Unfortunately, once you have placed your order it is not possible to amend any details, our warehouse team receives orders directly and will have already started processing your order.

About Delivery

Q What are my delivery options?

A We use Royal Mail/DPD/HERMES to ship our deliveries in United Kingdom. You can enjoy free shipping on order over £60, otherwise, there is a £4 shipping fee per order.

Q What countries do you deliver to?

A We currently deliver to following countries: United Kingdom and Hong Kong.

Q How long does delivery take?

A Delivery typically takes between 2-7 business days.

About Return and Refund

Q What is your returns policy?

A Items must be returned within 14 days of receipt.

• Items must be undamaged
• Items must have all tags attached and be in original packaging
• Item’s must be returned to us with tracking number